WhenToManage holds to a set of values of which includes humility, innovation and a promise to
always please our customers with the best solution and services possible. As we hold these
truths to be self-evident, there is a greater promise our company holds dear – your rights.

WhenToManage Customer Bill Of Rights:

1.Give clients the ability to conduct “hands on” demonstrations, or paid proof of concepts
2.Be able to clearly demonstrate the total cost of ownership (TCO) clients can expect to
achieve
3.Provide customer references, and allow prospects to participate in open discussions
with existing users
4.Flexible implementation options, including the ability to deploy the solution themselves,
hire an outside firm to assist, or utilize the vendor’s own consultants to help
5.Interactions with the help desk and support team are timely and meaningful
6.The right to “engage vendor experts such as product development teams, solution
architects, training, and support personnel at reasonable rates” from the vendor
7.Receive flexible support options, such as tiered pricing and service levels that
correspond to actual usage
8.Freedom of speech, with the right to openly discuss the solution, any problems they have
experienced, and their perception of the service they receive, with their own clients,
peers, the press, etc.
9.Influence product enhancement plans thorough vendor-provided feedback collection and
prioritization mechanisms
10.Customers retain ownership and access to their own information at all times
You and your business are not a customer to us, but a partnership in the making! As partners,
we share ideas and challenges to always