Subscribe via E-mail

Your email:

The Restaurant Biz Blog

Current Articles | RSS Feed RSS Feed

Restaurants using social media successfully

  | Share on Twitter Twitter | Submit to Digg digg it |  Add to delicious  delicious |  Submit to StumbleUpon StumbleUpon |  Share on LinkedIn LinkedIn | Submit to Reddit reddit 

social media logosI just read a good article called "Where fine dining and social media meet"

It offers some good success stories of restaurants using facebook and twitter to build followings and to promote offerings.

The article also mentions Foursquare (a location-based social network), which I'll talk about in a future post. But I'll tell you that the right bars and restaurants could definitely do some valuable things with Foursquare.

Social media will certainly evolve, but it's not going away. The good news is that those late to the game can catch up fairly quickly and start reaping the benefits that the early adopters are seeing.

I wrote an article in the spring about getting started with social media for anyone looking for help on getting twitter, facebook, or a blog up and running.

Blogging and Social Networking for Restaurants

  | Share on Twitter Twitter | Submit to Digg digg it |  Add to delicious  delicious |  Submit to StumbleUpon StumbleUpon |  Share on LinkedIn LinkedIn | Submit to Reddit reddit 

It's a little late, but I wanted to plug an article written in the NAFEM Summer 2009 publication (page 12). They interviewed me and actually printed straight from my blog post "3 Simple Ways to Hook Up Your Restaurant to the Web-Twitter-Blog-Facebook-Thingy".

 

Are you a social media slave?

  | Share on Twitter Twitter | Submit to Digg digg it |  Add to delicious  delicious |  Submit to StumbleUpon StumbleUpon |  Share on LinkedIn LinkedIn | Submit to Reddit reddit 

Miley Cyrus left Twitter because she felt like a social media slave and I certainly felt like one last week as my to do list kept bugging me that I haven't blogged in a while.

No one ever said it was easy to do this social media thing, but I think it's especially challenging for businesses. I try to blog once a week. If I have ideas during the week, I just pop them into a folder and then when "blogging time" comes, I pick one. This is great when life is normal, however, any business owner can tell you that life is full of one emergency after another and it can be tough to get back into a routine when the dust settles.

So when my dust recently settled, and it came time to write a new blog post, I had nothing to say. A few days pass and then a few more and still nothing to say. How can I be out there encouraging other businesses to take up a social media strategy and not be doing it myself? Some would say, just write anything, but I'd rather be silent than inauthentic.

There's a sense of obligation that develops when you start blogging or tweeting. That you are on this ride and you can't get off. I had a few days with these feelings, but then the lightbulb came back on.

Social media is supposed to be social! It's about listening!

I had lost sight of what this was all for. It's not about what I have to say, but it's about what I'm hearing. It's a conversation, and you can't have a conversation without listening. It's such a simple point, but it makes all the difference.

For any slaves out there that feel stuck, remind yourself that social media is a two way street. The only pressure you should feel, is the pressure to listen to your customers (which you should be doing anyway). Once you refocus on that, the rest should fall into place.

3 Simple Ways to Hook Up Your Restaurant to the Web-Twitter-Blog-Facebook-Thingy

  | Share on Twitter Twitter | Submit to Digg digg it |  Add to delicious  delicious |  Submit to StumbleUpon StumbleUpon |  Share on LinkedIn LinkedIn | Submit to Reddit reddit 

 Okay, okay, you've finally broken down and decided to get in on the social media train. I welcome you and you can relax because it's not too late, and it's not too hard. Each of these technologies are unique, but they all have the common goal of connecting people. In your case, it's connecting you and your restaurant to your guests. So let's get started...

#1 - Twitter

  • Set up time - 15 minutes
  • What is it? - Twitter is the newest kid on the block and the easiest to use. It's very simple, you enter messages of 140 characters or less and they appear on your page for the world to see. Other users can "follow" you to stay up-to-date on your updates or "tweets".
  • What should I use it for? - This is the million dollar question and where your creativity comes into play. Businesses are using it for all kinds of things. From customer service to promotions, the choice is yours.
  • How do I start? - https://twitter.com/signup


#2 - Facebook

  • Set up time - 15 minutes
  • What is it? - Almost everyone has at least heard of facebook by now. It's a "social networking" site that allows its users to connect and communicate with each other. They have a special feature that allows a business to create an account (or page).
  • What should I use it for? - Once you set it up, let your guests know about it. You can then post pictures, share stories, and list upcoming events for all of your new "facebook friends"
  • How do I start? - http://www.facebook.com/pages/create.php


#3 - Blog

  • Set up time - 45 minutes
  • What is it? - A web log or "blog" for short is a place for you to post your thoughts, stories, or ideas about your business or anything else you find relevant.
  • What should I use it for? - While users can comment on your posts, blogs tend to be more of a one-way conversation. The nice thing about a blog is that you can customize the look and feel to match your brand and several companies use their blog as their official web site.
  • How do I start? - http://en.wordpress.com/signup/ (there are others, I just happen to like this one)


Extra Credit - Google Search Alerts

  • Set up time - 5 minutes
  • What is it? - Google has a tool that allows you to enter a search term and then have any results that come up for that search sent to your email on a daily basis.
  • What should I use it for? - This is a great way for you to see what others are saying about your business.
  • How do I start? - http://www.google.com/alerts


With any of these things it's very easy to use them for a week or so and then let them die off from neglect. For any of these tools to work you need to commit about 60 minutes a week. An hour a week is not much time when you consider the potential benefit. I promise you, you have some guests out there that would love to hear what you have to say and will be all the more loyal if you will only reach out to them.

All Posts